Here are answers to the most common questions about ordering, shipping, and returns at Caskory LLC.
Ordering & Eligibility
How old do I need to be to buy from your website?
You must be at least 21 years of age to purchase any items or interact with our website. Because we distribute age-restricted alcoholic beverages, we strictly enforce legal distribution guidelines.
Do I need to sign for my package when it arrives?
Yes. A mandatory adult signature (21+) and a physical check of a valid government-issued photo ID are required by our carriers upon delivery. Packages cannot be left at the door without verification. We highly recommend shipping to a business address if you will not be home during the day.
Shipping & Delivery
What are your shipping costs?
We charge a predictable, standard flat rate of $28.00 on all domestic shipments across our entire catalog. There are no order minimums or hidden distance fees.
Where do you ship?
We ship exclusively to physical addresses within the United States. We cannot ship to P.O. Boxes or military bases due to age-verification delivery requirements.
How long will it take for my order to arrive?
Our total delivery timeline takes 4 to 7 business days:
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Order Processing (Handling): 1 to 2 business days (Monday – Friday).
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Transit Time (Carrier Shipping): 3 to 5 business days (Monday – Friday).
Note: Our daily order cutoff time is 6:00 PM Pacific Standard Time (PST). Orders placed after 6:00 PM will begin processing the next business day.
Returns & Exchanges
What is your return policy?
We accept returns for brand new, completely unopened, and unused items in their original packaging. You must initiate your return request within 7 days of carrier delivery.
Are there any return fees?
Yes. All eligible returns are subject to a 7% restocking fee based on the product price, which is automatically deducted from your final refund amount.
How do I return an item?
All returns must be handled by mail. Contact our customer support team to receive a pre-paid return shipping label that you can download and print at no cost.
What happens if my item arrives damaged or incorrect?
If your product arrives damaged, incorrect, or doesn't meet your expectations, contact us immediately via phone or email. We will arrange an exchange for the same or a similar item carrying an equal or lesser retail value, provided the original item remains unopened.
Refunds & Cancellations
Can I cancel an order I just placed?
Refunds for accidental orders or cancellations are only available if you contact us via email immediately before our warehouse fulfillment process begins.
How long does it take to get my refund?
Once your return package is safely received and inspected at our facility, it takes a maximum of 15 days for the refund to process back to your original payment method. All refunds are issued in USD.
Customer Support
How can I contact you?
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Phone: +1 (619) 402-5573
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Email: sales@caskory.com
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Address: 2228 First Avenue, San Diego, California 92101
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Hours of Operation (Pacific Time Zone)
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Monday through Thursday: 7:00 AM – 11:30 PM
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Friday & Saturday: 7:00 AM – 12:00 AM
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Sunday: 7:00 AM – 10:00 PM
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Response Time: We aim to respond to all inquiries within 24 hours.
- Holiday Note: Our office and shipping department are closed on all major public holidays.