Shipping policy

At Caskory.com, we are committed to providing you with a clear, transparent, and reliable shipping experience. This policy outlines our delivery regions, costs, timelines, and regulatory processes so you know exactly what to expect when placing an order.

Shipping Costs & Destinations

  • Eligible Regions: We ship exclusively to physical addresses within the United States.

  • Standard Shipping Fee: We charge a predictable flat rate of $28.00 on all shipments across our entire catalog. There are no minimum order values or tier restrictions.

Processing & Delivery Estimates

Our complete fulfillment and arrival timeline is built from daily cutoff windows combined with handling and transit stages.

1. Daily Order Cutoff Time

  • Cutoff Time: 6:00 PM Pacific Standard Time (Los Angeles / GMT-08:00).

  • Orders received prior to 6:00 PM PST enter fulfillment processing that same business day. Orders placed after 6:00 PM PST begin processing the following operating business day.

2. Handling Time (Order Fulfillment)

  • Fulfillment Window: 1 to 2 business days.

  • Operating Days: Monday through Friday (excluding holidays).

3. Transit Time (Carrier Shipping)

  • Shipping Window: 3 to 5 business days.

  • Operating Days: Monday through Friday.

Total Delivery Timeline

  • Combined processing and shipping across all domestic destinations takes 4 to 7 business days from your point of purchase.

Special Requirements for Alcoholic Beverages

As a registered retailer of fine alcoholic beverages, we strictly adhere to legal distribution guidelines:

  • Adult Signature Verification (21+): An adult aged 21 or older must be physically present at the delivery location to sign for the parcel.

  • ID Check: The courier will perform a mandatory check of a valid, government-issued photo ID prior to completing your delivery.

  • Delivery Tip: We highly recommend selecting a business address for your delivery destination to ensure an eligible adult is available to sign for your package during standard daytime delivery hours.

Routing & Delivery Support

  • Tracking Information: An automated notification containing full tracking links will be issued to your email as soon as your parcel is handed over to our shipping carriers.

  • Unanticipated Delays: While we guarantee timely dispatch, occasional transit delays may occur due to external carrier backlogs or severe regional weather conditions.

  • Support: If you encounter delivery failures, structural delays, or damaged packaging, contact our team immediately for prompt resolution.

Contact Information

For questions regarding shipping timelines, order tracking, or this policy, please connect with us directly:

  • Company Name: Caskory LLC

  • Phone Number: +1 (619) 402-5573

  • Email: sales@caskory.com

  • Address: 2228 First Avenue, San Diego, California 92101

  • Hours of Operation (Pacific Time Zone)

    • Monday through Thursday: 7:00 AM – 11:30 PM

    • Friday & Saturday: 7:00 AM – 12:00 AM

    • Sunday: 7:00 AM – 10:00 PM

  • Response Time: We aim to respond to all inquiries within 24 hours.

  • Holiday Note: Our office and shipping department are closed on all major public holidays.