Refund policy

At Caskory.com, we strive to maintain complete transparency with our customers. This Return & Refund Policy outlines our guidelines for returns, exchanges, and refunds to ensure a seamless experience for your purchases within the United States.

Return Window & Eligibility

We accept returns for both defective and non-defective products under the following strict conditions:

  • Timeframe: You must initiate your return request within 7 days from the date your package is delivered.

  • Product Condition: We only accept returns for brand new products. Items must be completely unopened, unused, and in their original packaging. Open or slightly used items are not eligible for return.

Return Shipping & Fees

  • Return Method: All returns must be handled by mail. In-store or physical drop-offs are not supported.

  • Return Labels: We provide a pre-paid return shipping label that you can download and print at no cost to you.

  • Restocking Fees: All qualifying returns are subject to a 7% restocking fee based on the product price. This fee will be deducted directly from your final refund amount.

Product Exchanges

We accept product exchanges under the same strict eligibility requirements:

  • If your product arrives incorrect, damaged, or does not meet your expectations, we will replace it with the same or a similar item.

  • The replacement item will carry a retail value that is equal to or less than the original item purchased.

  • To request an exchange, items must remain in their original, unopened packaging. Please reach out immediately via phone or email to initiate this process.

Refunds & Processing Times

  • Accidental Orders & Cancellations: Refunds for accidental orders are only available if you contact us immediately via email before the fulfillment process begins.

  • Refund Processing Time: Once your returned item is received and inspected at our mail facility, it takes a maximum of 15 days for the refund to be processed and for the funds to successfully return to the customer. All transactions are issued in USD.

Customer Support Contact Information

To submit a return request, obtain your downloadable shipping label, or arrange an exchange, please use the verified channels below:

  • Company Name: Caskory LLC

  • Phone Number: +1 (619) 402-5573

  • Email: sales@caskory.com

  •  Address: 2228 First Avenue, San Diego, California 92101

  • Hours of Operation (Pacific Time Zone)

    • Monday through Thursday: 7:00 AM – 11:30 PM

    • Friday & Saturday: 7:00 AM – 12:00 AM

    • Sunday: 7:00 AM – 10:00 PM

  • Response Time: We aim to respond to all inquiries within 24 hours.

  • Holiday Note: Our office and shipping department are closed on all major public holidays.